ITSM ConfigurationManagement

Know your and your customers' assets!

ITSM ConfigurationManagement

You have a well-maintained CMDB with all data. Now you can be notified when an important day comes. You can also regularly send yourself tickets with this. Never miss the moment for a license renewal or when a warranty expires.

You have a well-maintained CMDB, your customer calls you and reports a problem with his printer. With CustomerCIInfo, you can connect the ticket with the printer while registering it.

Order forms, bills and other documents can be scanned and attached to the ConfigItem. This addon makes this process easier.

In order to help customers more quickly you need as much important information as possible with one glance. But which ConfigItems belong to a customer?